Archive for November, 2007

Google is Walking on Sunshine

Wednesday, November 28th, 2007

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Solar energy is free. It is abundant. It is largely untapped. Most of our food supply relies on solar energy. Some homes are effectively trapping it as a heat source. Google has decided that it wants to be a driving source in the effort to develop technologies and systems that can convert solar power to electricity at a lower cost that what we presently spend using coal. We aren’t there yet.

I hope somebody is working on making two way meters cheap and abundant so we can all invest in our own solar panels and offset our electric bills soon.

Primus Canada is Mean

Wednesday, November 28th, 2007

I am spreading the word about an incident involving some very egregious customer service on the part of Primus. My friend’s father was on vacation in the Dominican Republic when he had a medical emergency that required surgery. His departure from that country was delayed and his son flew in from Canada to assist him. This unexpected adverse event required an unusual amount of telephone usage and a exorbitant amount of roaming charges. Shortly after this 75 year old man finally returned to Canada, his telecommunications provider contacted him about the abnormal charges and demanded IMMEDIATE payment.

His bill was not due and he insisted that he wanted to see the bill before he made any payment. Almost immediately after this exchange, they cut off his mobile service, his land line telephone service and his internet service. That’s mean. He made no indication that he was unable or unwilling to pay his bill, he simply wanted to see it in black and white first.

I am not going to make the argument that they can’t do this. They say in careful language on their TOS that they can. Here is the specific statement that seem to cover this situation:

Primus may cancel, suspend or Terminate this Agreement and Your Services and will charge a suspension fee if you present an abnormal risk of loss (including, incurrent a significant amount of billable charges) as determined in Primus’ sole discretion

I have to wonder if they have a policy of pulling this crap on customers that incur large bills because they are a group that is most likely to leave for another carrier. They may want to get that suspension fee before the customers cancel on their own. Cutting off a 75 year old man’s phone service without notice is not something that most of us would do simply because we can.

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A Little Housekeeping Required for Kimkins.com

Monday, November 26th, 2007

Kimkins is optimized for search engines. The SEP work was carried out before Heidi Diaz came clean about her actual weight. If you search the term Kimkins on Google, you will see Kimkins.com at the top of the search. Below the site description are seven links to pages within the site. One of them is the old Who is Kimmer page. On that page is the fraudulent after picture and also the 198 lb weight loss claim and the text of the old interview with Jimmy Moore. This page should be deleted. I have to wonder whether it had been left up on purpose.

Edit: The page no longer accessible.