This post is part of a series about the Kimkins diet and its controversial, secretive creator, Kimmer, aka Heidi Diaz or Kim Drake. My wife Catherine was Heidi’s founding partner when Kimkins.com started and the business partnership taught her some harsh lessons. Meanwhile, the Kimkins controversy is ongoing and new developments happen daily. You can find the first post in the series, along with the table of contents, here.
Over the past few days, with Catherine’s permission I’ve been able to delve into her email records (thank God for Gmail) to establish a more accurate chronology of the dates of start-up. For the better part of a year, Catherine has tried to put the details of the failed business partnership out of her mind while she works on more productive things, and so her memory was less than clear on the date of startup. Here’s what I’ve established:
April 18, 2006 — Kimmer started the very popular “Ask Kimmer!” thread on LowCarbFriends.com (LCF).
April 19 or 20, 2006 — Seeing the immediate popularity of the thread, Catherine first contacted “Kimmer” through LCF private message to explore the idea of an ebook and a site. Kimmer/Heidi Diaz wrote back on April 20 and an agreement in principle was negotiated.
April 22, 2006 — With the agreement of Heidi Diaz, Kimkins.com was registered in Catherine’s name at GoDaddy.com.
April 25, 2006 — The partnership agreement was signed by Catherine and Heidi Diaz. In the following weeks there was a lot of back-and-forth communication about the site and the ebook. The site was built and Catherine helped to assemble a lot of content for the ebook from Kimmer’s old LCF posts, but the project stalled out somewhat due to what seemed to be a case of writer’s block on Heidi’s end. As people have noted, the promised ebook never did materialize.
June 11, 2006 — As a result of antagonism and drama at LowCarbFriends.com, Kimkins.com was launched without the ebook and Kimmer announced her departure from LCF and the launch of her new site. Her supporters started joining immediately.
June 14, 2006 — Kimmer told a prospective member in email (blind carbon copy to Catherine), “My portion of the funds are going to help my foster kids, teenage boys who need ’stuff’ when they move out at 18 — security deposits, getting the electricity turned on, get a microwave, towels, etc.” She had already announced on the Kimkins.com boards that all her share of the profits were going to foster kids. Catherine felt right away that this was a knee-jerk reaction to criticism about the membership fee, and she wondered whether Kimmer was going to hold herself to the commitment.
Freecycle:
Within about ten days of site launch, Heidi got involved in some aggressive marketing tactics. She told Catherine that she had listed some household items she didn’t need anymore on the local Freecycle, with Kimkins.com in her signature. She apparently spent a lot of time convincing some people who expressed interest that they should join. Then she decided to try listing more free things — offers for giveaways that did not exist — on other Freecycles in other cities to generate more leads for the site. It turned out that she was posing as a satisfied Kimkins.com customer, a mom giving away used Little Tykes toys, and this crossed a line in Catherine’s mind between “guerilla marketing” and unethical business practices.
Catherine was not sure how to approach the issue with Heidi because Heidi appeared to be so anxious to make the site a big overnight success. In Catherine’s opinion, Kimkins.com was doing just fine under its own steam and it had lots of legitimate word-of-mouth advertising. Furthermore, Catherine was doing search engine optimization work which would bring longterm sustainable site traffic. It seemed strange to Catherine that Heidi — who, on the site, was just giving advice like she always had, and who had stated that all her money was going to a good cause, was so manically motivated to hype the site. She tried to gently suggest that Heidi lay off the Freecycle tactics and just relax while the site grew on its own.
Within a week, on June 26, 2006, Catherine received a demand from GoDaddy to explain the Freecycle posting Heidi had been doing, with the threat of revocation of the domain name registration for spamming. Catherine insisted to Heidi that she has to stop the Freecycle spamming or risk losing the business. Heidi agreed, and apologized for what she portrayed as just overenthusiasm.
The demands and anxiety about site promotion continued from Heidi. Catherine’s original expectations were that the site’s growth would be limited by Heidi’s desire for privacy and refusal to do personal appearances. She was not sure where all the promotion was supposed to lead if Heidi was not willing to make the talk show and interview rounds to promote the diet. Between the demands of troubleshooting the new site, responding to customer service requests, and then dealing with Heidi’s aggressive promotion tactics and their fallout, Catherine was starting to become disillusioned. She now feels, in retrospect, that the Freecycle situation was the red flag that should have made her demand that Heidi buy her out. As it happened, it was two more months until things came to a head.
The Before and After Pictures:
I felt that there was something off about the before and after pictures the first time I saw them in July of 2006. As I recall it, I said to Catherine, “Look, these aren’t the same people.” Catherine has always had a hard time with faces (to her embarassment, she’ll walk past our accountant or her hairdresser on the street without a second glance). Also, she knew that dozens of people had successfully followed Kimkins to lose weight at LCF, so why would Heidi make up fake stories?
Heidi had a back story for Catherine about every before and after testimonial she produced. However, it has since been pointed out by observant people that some of the early before and after pictures appear to have been faked and stolen.
One of the after pictures Heidi provided, an after of “Jackie,” turned out to be an 80’s model by the name of Louise Vyent. It seems like Heidi had cold feet about “Jackie” and I believe that this before and after was not used until after Catherine was gone. My review of the email record revealed some remarkable (in hindsight) statements from Heidi to Catherine about “Jackie.” These statements are taken directly from Heidi’s emails to Catherine:
July 19, 2006: “BTW, Jackie is my boys’ therapist.
Tammy is my sister’s manicurist, she’s a hoot! She was so impressed when my sister lost 70 lb she had to give Kimkins a shot.”
July 19, 2006: “I’m sorry but we can’t use Jackie. Her husband thinks since she’s a “professional” it would be harmful for her to appear on a commercial website. Ditz. Oh well.”
July 25, 2006: “I’m also still working on Jackie’s husband. He’s a man’s man, if you know what I mean. The approach is different. Dummy.”
About “Deane” (whose after picture is the blonde in a graduation cap and gown):
July 25, 2006: “I think we found the girl for our next newsletter. It’s beyond impressive! She’s a lurker from LCF. I coached her via email. You pronounce her name Duhnay.”
Christin, whose real Kimkins success was the subject of a recent Woman’s World cover story, has still not commented on Heidi’s alleged refusal to meet with her when Christin was in Los Angeles. To this day, I am not aware of anyone who can claim to know “Kimmer” in person.
UPDATE: See many of the most controversial Kimkins before and after pictures here.
Next: Kimkins.com Part V - Celebrities on Kimkins?